Frequently Asked Questions
1. I am done shopping. What now?
Within the site, you should see a cart icon at the top of the page, usually found on the right side. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.
2. When will my items arrive?
Upon receiving your order, we process within one to two business days for shipping. Delivery times are between 2 to 10 business days depending on your address.
3. Can I track my shipment?
When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can logon to the courier’s website to get an estimate date of delivery.
4. Can the courier leave my wine on my porch?
The law states that we cannot. At no time can your wine be left unattended and unsigned for by someone 19 years or older.
5. Problem with your delivered products?
If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will quickly and happily refund your money or exchange/replace the shipment. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the new shipment. Please contact us at email@example.com should you ever experience any difficulties.
6. Does anything interfere with wine shipments?
Sometimes extremes in weather may prevent us from shipping an order. We generally delay a short time until the extreme has passed.